Rebecca Darnell, Chair of the Board of Directors, is pleased to announce that Loree Gray will become the new president of the Vehicle Sales Authority of BC. Ms. Gray brings to the VSA three decades of experience in the financial services sector. During her career she led teams in insurance services, retail banking, wealth management and strategic planning for both domestic and international financial institutions. Most recently, Ms. Gray was a Senior Vice President at First West Credit Union, where she was responsible for the sales, service and operations of 35 insurance offices. Prior to that role, she served as Senior Vice President Operations supporting the regional teams as well as the Lean culture and continuous improvement practices at First West.
Ms. Gray holds a Bachelor of Arts from UBC and is certified with the Institute of Canadian Bankers, the Canadian Securities Institute and the Financial Planning Standards Council. She has been a volunteer with the Loran Scholars Foundation, formerly the Canadian Merit Scholarship Foundation, for over 10 years and is currently B.C. chair.
Ms. Gray will be replacing current President and CEO Jay Chambers. Mr. Chambers is retiring from the VSA after six successful years that included significant growth in the vehicles sales industry and the legislative expansion of the role of the VSA.
The Vehicle Sales Authority currently licenses over 1,500 motor vehicle dealers, wholesalers and broker agents as well as over 8,000 vehicle salespeople. The VSA provides consumer information and, when needed, informal and formal dispute resolution after the purchase of a motor vehicle from a licensed business for personal use. This includes purchases of cars, light trucks, motorcycles and recreational vehicles. The VSA typically conducts 600 consumer-initiated investigations each year. Last year, $1.5 million was returned to consumers as a result of the direct involvement of the VSA compliance staff.