- The latest Bond Brand Loyalty Business Banking CX Report1 shows that 62%2 of Scotiabank small business clients surveyed are optimistic about the Canadian economy, and 74%2 are optimistic about the future of their own business over the next 12 months.
- Scotiabank client conversations highlight how entrepreneurs are adapting and positioning for growth.
During Small Business Month, Scotiabank is recognizing the important role Canada’s entrepreneurs play in the economy and the disciplined, forward-looking steps they are taking to adapt, grow and build for the future.
Small businesses are a critical part of Canada’s growth story. Businesses with 1 to 19 employees represent more than 90 per cent of all employer businesses in Canada and employ 4.5 million people, according to Statistics Canada.3 New insights from Bond’s Business Banking CX Report suggest sentiment is beginning to improve, with gains in confidence around business performance, the economic outlook and economic diversification4. As Canada focuses on productivity, exports and long-term growth, helping SMEs scale is becoming an increasingly important economic priority.
“Small businesses are central to the Canadian economy. Ensuring they can scale alongside the country’s broader investment agenda will be key to boosting productivity, strengthening exports and creating better jobs,” said Julien Champagne, Senior Economist, Scotiabank.
Scotiabank’s recent listening roundtables with healthcare practitioners, lawyers, accountants and franchise owners reinforce a positive outlook across Canada and a clear trend: business owners are sharpening their focus, boosting efficiency and investing in capabilities for long-term success.
Scotiabank’s client roundtables highlighted three business priorities:
- Investing in specialized expertise
Across sectors, entrepreneurs are focused on delivering greater value to clients, attracting and retaining talent, and strengthening their competitive edge. In healthcare, practitioners are expanding expertise-driven services, while professional services firms are growing advisory, succession, tax and estate planning practices.
- Driving efficiency to enhance client service
Business owners are embracing AI and digital tools to streamline operations, improve client experiences and free up time for strategic priorities. From integrated payments to digital loyalty programs and personalized offers, they are finding new ways to meet evolving customer needs.
- Prioritizing growth with discipline
Business owners are expanding through diversification and acquisitions that support long-term success. Franchise operators, for example, are scaling through multi-unit ownership and diversified portfolios, building greater adaptability in a changing business environment.
“Canada’s small and medium-sized business owners are showing the agility and discipline needed to adapt and grow in today’s environment,” said Pouya Zangeneh, Senior Vice President, Business Banking, Scotiabank. “Across the country, entrepreneurs are investing in efficiency and specialized expertise to strengthen their businesses. Their resilience and ambition reflect the critical role small businesses play in Canada’s economy, and Scotiabank is committed to supporting them as they turn today’s uncertainty into tomorrow’s growth.”
Advice for small businesses planning their next stage of growth:
- Bring advisors into planning early
Connect with a dedicated Scotiabank Business Banking Specialist who understands your industry to help provide the right financial advice. Scotiabank’s Specialized Banking programs for Healthcare and Professional Practices, Lawyers, Accountants and Franchising, offer tailored solutions to support business owners.
- Focus on simplifying operations
Scotiabank Business Banking clients have access to partners including Intuit QuickBooks, Chase Payment Solutions, and TELUS for savings5. Businesses can also benefit from Scotia Momentum® for business No Fee Visa* Card to earn cash back on eligible purchases6.
- Match financing with the next phase of business
Connect with industry-specific Scotiabank programs and specialists to develop a plan aligned with your business goals. Whether exploring financing opportunities, optimizing cash flow, putting surplus cash to work through savings and investment solutions, or identifying government-backed programs and grant opportunities through tools like Pocketed, business owners can access tailored advice and resources.
