By Surbhi Gogia
From LEGO creations to leading a very successful home warranty provider, Nav Grewal’s story shows that success isn’t built overnight—it’s built brick by brick, relationship by relationship, with trust as the strongest foundation.
Nav started his career as a home inspector, walking through sites and guiding buyers; now, he leads WBI, a company that offers home warranties to builders of new homes. What set him apart on this journey was not only his technical knowledge but also his ability to connect with people.
In a world and generation often lost in online communication, Nav’s story highlights the importance of clear, face-to-face conversations, empathy, and building trust. His career growth serves as an inspiration—a reminder that valuing people and fostering direct communication can open doors more quickly than shortcuts.
“I always believed in building relationships with clients,” Nav says. “Communicating honestly with them and guiding them toward the right decisions helped me grow much faster. Success comes when you work with people, not against them.”
Nav grew up surrounded by family members in the construction industry. His uncles worked in the field, and young Nav often tagged along to job sites. “Construction always excited me,” he recalls, “whether I was playing with LEGO or walking construction sites.”
It was during these visits that Nav first met home inspectors—professionals who assess a property’s condition and provide buyers with a clear view of its strengths and weaknesses. The role fascinated him, and after graduating from high school in Surrey, he enrolled in the Home Inspection Training Program in 2002, along with additional construction courses from BCIT and Kwantlen University College.
Nav’s career started modestly—volunteering with a home inspector. Soon after, he started his own company, Wall 2 Wall Home Inspections Ltd., in 2003. But his curiosity didn’t end there. While running his inspection business, he delved into the world of the 2-5-10 New Home Warranty. Explaining the difference, he says: “As a home inspector, you check the condition of a home—new or old—before someone buys it. But a home warranty inspection is different. It ensures that newly built homes meet standards, so buyers aren’t bombarded with defects later. Warranty providers work with builders to make sure their work is at or above industry standards.”
An opportunity soon arose in the warranty sector. Nav was already trained and prepared, and with Canada’s construction industry booming, he sold his inspection business and joined a different company as a home warranty inspector.
Over the next decade, Nav worked closely with builders and subcontractors during many inspections. His goal was not to police builders but to support them. He often went beyond expectations—advising builders on compliance and helping bridge language barriers. “Many people in our community work in construction. Sometimes language was a barrier, so I explained things in Punjabi. That became an asset. Builders were often concerned about hiring subcontractors who sometimes failed to meet the required quality and standards. I guided both builders and subcontractors by explaining industry standards and expectations. That approach built trust.” In 2015, Nav officially joined WBI. Based in B.C., the company provides New Home Warranty, Construction Insurance and Deposit Protection Insurance across B.C., Alberta, Saskatchewan, and Manitoba.
Nav continued to develop his people skills while working as an inspector. Later, President Gordon Houston encouraged Nav to join the business development team. At first, Nav hesitated. “I was always a field person. I wasn’t sure if I could sit in an office from nine to five.” However, Gordon told Nav, that his job was not to be in the office full-time but rather be out in the community meeting with builders & developers which he knew Nav enjoyed. Nav credits his success to serving existing clients wholeheartedly, not chasing new ones. “I never believed in cold calls. I focused on those who trusted me, delivering on promises and building long-term relationships. Clients came through referrals, not because I knocked on their doors.” Recently appointed as President of WBI, Nav now bears the responsibility of shaping the company’s future.
His vision: “I want to keep providing excellent customer service, working closely with homeowners and builders to resolve issues quickly. In the long run, my goal is steady growth—without ever losing sight of what sustains us: our customer service. It’s our foundation, and we will continue to excel at it.”
What makes WBI unique: “While new home warranty is required by the government, the way they are provided makes all the difference. WBI concentrates on helping builders, simplifying claims, and making sure both homeowners and builders feel supported and satisfied.”
